Steve Harriott will retire as CEO in December after 16 years, with Jacqueline Starr set to take over the role.
TDS has announced that Steve Harriott will retire as CEO in December after 16 years, with Jacqueline Starr (pictured) set to take over the role.
Harriott led the dispute service through a period of growth, making it a trusted provider of tenancy deposit protection schemes across the UK.
He also oversaw advances in digital services, service expansion, and engagement with stakeholders.
Starr will join from the Rail Delivery Group, where she has served as CEO since December 2020 and was recently appointed executive chair.
She brings experience from leading national services and programmes, as well as a background in customer strategy and digital innovation at Barclays, O2 UK and Orange France.
Starr also has governance experience in the housing and customer service sectors.
Starr said: “I am honoured to be appointed as the next CEO of TDS. The organisation plays a vital role in the private rented sector and has built an exceptional reputation under Steve’s leadership.
“I am excited to be joining such a dedicated team and look forward to building on the strong foundations that have been established, continuing to innovate and deliver excellent services for customers and stakeholders.”
Harriott said: “It has been a privilege to lead TDS and to work with such a committed and talented team.
“I am proud of what we have achieved together and the positive difference we have made for tenants, landlords and agents across the UK.
“I am delighted to welcome Jac as my successor. She brings significant experience, energy and a strong customer focus, and I am confident she will continue to drive TDS forward and build on its success.”
Fay Selvan, chair of TDS, said: “Steve has made an exceptional contribution to TDS over the past sixteen years.
“His leadership, integrity and vision have been instrumental in shaping the organisation we see today. We are delighted to appoint Jac as his successor.
“She brings outstanding leadership experience, a deep commitment to customer service, and a proven ability to lead complex organisations through transformation.”