Better integration between broker systems and lenders was cited by 32% of brokers, while 32% also called for faster decision-making.
“These findings show that the market is making progress, but others are still being left behind,” said Aaron Shinwell (pictured right), chief lending officer at Nottingham Building Society. “Straightforward cases are moving more quickly, which is welcome, yet brokers are still seeing the same pressure points emerge when a borrower’s circumstances need a little more interpretation, whether that is blended income, a career break, variable earnings or a case that simply needs more manual review.
“The next step is targeted improvement at the stages where cases most often come under strain. That means making automated checks more responsive to real-life income patterns, improving transparency as cases move through the system and reducing delays where extra documentation or judgement is needed. If lenders can get those stages right, they will improve outcomes for brokers and for borrowers whose finances may be more complex, but no less credible.”
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