Leek Building Society has recently gone live with the Iress MSO software system, aiming to improve the efficiency of its mortgage services. The society has begun a phased rollout to both intermediary and direct mortgage markets and has already processed its first mortgage through the software in April.
Andrew Simon, CEO of Mortgages at Iress, commented on the implementation: “Leek Building Society is an innovative lender looking to harness the power of technology to not only make their processes more efficient but, perhaps more importantly, to make things easier for their customers.
“We’re delighted to support Leek Building Society in expediting decision-making processes, accelerating mortgage application turnaround times, and streamlining operations.”
Darren Ditchburn, deputy CEO of Leek Building Society, discussed the benefits of the new system: “Going live with MSO means we can now focus our people on value-added tasks such as human decision-making for mortgages and maintaining exceptional customer service standards.
“The MSO platform serves as the cornerstone for Leek Building Society to deliver ambitious and profitable growth plans, empowering the Society to manage increased mortgage volumes without experiencing the same level of increase in operational costs.”
Ditchburn further explained the choice of Iress: “We chose Iress due to their alignment with Leek Building Society’s values and culture, fostering a collaborative and productive partnership. Iress’s proven reputation, track record, market insight and forward-thinking vision solidify our decision to partner with them.”