The offer should include:
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why you’re struggling to make your mortgage payments
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what you can afford to pay each month
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how your offer can cover the arrears as well as the ongoing mortgage payments – if the lender hasn’t already offered a more flexible payment option
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a built-in review period
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a copy of your household budget.
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The rules say that your mortgage lender must treat you fairly and give you a reasonable chance to make arrangements to pay off the arrears, if you’re able to. It must consider any reasonable request from you to change when or how you pay your mortgage. If your mortgage was taken out before October 2004 a lender has to abide by the code that existed then.
If your offer is rejected:
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If you don’t think your lender has handled your case well, you should discuss this with them. If you decide to make a formal complaint, your lender should acknowledge your complaint within 5 working days.
Extra help in Scotland:
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To find out if there are any mortgage rescue schemes run by local councils or housing associations, contact your local council. You can find contact details for your local council on mygov.scot., external