“When suspicious patterns are identified, the system quickly assesses their severity, analyses context, and proposes new detection rules to help intercept them,” said James Roberts (pictured right), executive general manager of fraud and scams at Commonwealth Bank.
“The new agent goes beyond traditional AI by not only rapidly identifying new threats but also determining how it can seek to disrupt them. The agent operates around the clock, continuously monitoring activity and adapting to emerging threats.”
Roberts said proposed rules are not applied automatically. He said they are checked and signed off by the bank’s fraud analytics team before being put into production, under a “human-in-the-loop” process.
The move comes as the bank investigates a large suspected mortgage fraud scheme that could involve as much as $1 billion in home loans. The alleged activity is understood to centre on falsified borrower information and other irregularities used to obtain approvals across a high number of mortgages. The bank is reviewing affected loans to assess the scale of any losses, identify accountability and determine possible legal or regulatory consequences.
Commonwealth Bank said it processes more than 20 million payments a day on average and sends more than 40,000 warning alerts to customers, on average, through the CommBank app. It claims that its detection technology helped cut fraud losses by more than 20% in the first half of the 2026 financial year compared with the first half of the 2025 financial year.