A couple who ended up paying their monthly mortgage twice, after the law firm they used to remortgage went bust, have described the stress as “horrendous”.
In January, solicitors told Gabriella and Kurtiss Smith the mortgage on their home in Barry, Vale of Glamorgan, had been successfully moved from Halifax to Nationwide – only to be hit by payment requests from both, following the sudden closure of PM Property Law.
They had to borrow money from family and friends to cover the £2,000 monthly payment for two different providers.
But, just a day after BBC Wales News contacted the banks for a response, Halifax said it had “put this right” and “refunded the additional payments”.