Gen H has used AI-driven technology enhancements to improve underwriting efficiency as mortgage case complexity continues to increase.
The fintech lender said the number of “one-touch” underwrites, where an underwriter can issue an offer during the same session as the initial assessment, has doubled despite a 10% rise in medium-to-high complexity cases.
Gen H said the improvements were delivered through collaboration between its engineering and underwriting teams, with AI used to identify common delays and information gaps during the application process.
The lender analysed six months of underwriter requests to identify recurring issues slowing down submissions and introduced new input fields and upfront information requests to improve case packaging.
Changes included new fields for eVisa share codes, dependent children’s ages and deposit accumulation evidence, while the system now requests additional supporting information earlier in the process where required.
Grant Daines, mortgage and protection adviser at Just Mortgages, said: “I recently placed a case with Gen H for an affordability-constrained couple (>5x LTI).
“Even though the case had some complexity (the property had non-standard construction) I received an offer as soon as the valuation was complete and the system was incredibly easy to use.
“My clients were delighted to get certainty so quickly.”
Pete Dockar, chief commercial officer at Gen H, said: “These are the extremely positive results of the collaborative, forward-thinking work of our engineering and underwriting teams.
“Offering on an extremely low-risk case in a matter of minutes is one thing – but offering on a case with complex income, multiple dependents and foreign nationals in the same session on first review is a major accomplishment.
“This is proof that smart systems enable your best people to deliver the best possible client outcomes.”