A new customisable pre-viewing qualification tool has been launched by Street.co.uk that allows agents to set their own questions and rules for applicants booking a property viewings online – a requirement that became enormously popular during Covid among vendors.
The feature is designed to gives agents greater control and help them vet enquiries automatically, cut down on admin, and focus time on proceedable applicants.
Integrated directly into Street.co.uk’s Online Booking system, the tool makes it easy for agents to ask the right questions upfront, bringing the flexibility of a phone call into the digital process.
Questions around whether they’re chain-free, have finance in place, or still need to sell their current home can give agents a clear picture of who’s ready to move now, who needs to sell and who needs financial services.
Pre-qualifying
With Street.co.uk data showing an average of 25 viewings per rental property, rising to nearly 40 in high-demand areas, the ability to efficiently filter and prioritise qualified applicants is a clear operational advantage. It helps agents reduce wasted appointments, focus on serious applicants, and deliver a better experience.
Agents can customise the questions shown to applicants, set rules based on their responses, and automatically control whether the booking is confirmed or sent to the team for review. Every response is logged automatically in the CRM, eliminating the need for manual follow-up or data entry.
“This feature is about giving power back to the agent by identifying high-quality leads effortlessly,” said Heather Staff, Co-Founder of Street Group. “It puts agents in control, whilst offering a slick online experience for applicants.”
This is the only integrated CRM feature that links fully customisable questionnaires directly to online viewing bookings, enabling instant bookings for qualified applicants.